COMBAT STANDARD

REFUND & RETURNS POLICY

Last Updated: 3 September 2026

At Combat Standard, we want you to be satisfied with your purchase. This Refund & Returns Policy explains when returns, exchanges and replacements are available.

By purchasing from Combat Standard, you agree to the terms outlined below. Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law (ACL).

1. CHANGE-OF-MIND RETURNS

Combat Standard accepts eligible change-of-mind returns within 7 days of receiving your order.

To be eligible:

• The item must be unworn and unused.

• The item must be in its original condition.

• The item must not have been washed, damaged, altered or otherwise used.

• Original tags and packaging should be retained where applicable.

• Proof of purchase must be provided.

Customers are responsible for the cost of returning the item to Combat Standard.

Original shipping costs are not refundable for change-of-mind returns.

Combat Standard reserves the right to refuse a change-of-mind return where the item does not meet the eligibility requirements above.

This section applies only to change-of-mind returns and does not affect any rights you may have under the Australian Consumer Law.

2. SIZE EXCHANGES

If you have ordered the incorrect size, Combat Standard may offer an exchange for another available size.

Customers are responsible for:

• The cost of returning the original item; and

• Any shipping costs associated with sending the replacement item.

Exchanges are subject to stock availability.

If the requested size is unavailable, Combat Standard may offer an alternative solution at its discretion.

Size exchanges are considered a change-of-mind service and do not limit any rights you may have under the Australian Consumer Law.

3. SALE & DISCOUNTED ITEMS

Sale items and items purchased using a discount code are final sale for change-of-mind purposes.

This means Combat Standard does not offer change-of-mind returns, refunds or exchanges on sale or discounted products.

However, this does not affect your rights under the Australian Consumer Law.

If a sale or discounted product is faulty, defective, unsafe, does not match its description, or otherwise fails to meet applicable consumer guarantees, you may still be entitled to a repair, replacement, refund or another remedy as required by law.

4. CUSTOM & PERSONALISED PRODUCTS

Custom, personalised or made-to-order products, including custom fighter gear, custom boxing shorts, personalised apparel and similar products, are not eligible for change-of-mind returns or exchanges.

Due to the custom nature of these products, production may begin specifically for the customer once an order or design has been approved.

This does not affect your rights under the Australian Consumer Law.

If a custom or personalised product is faulty, defective, does not match the approved description or otherwise fails to meet applicable consumer guarantees, Combat Standard will provide the remedy required by law.

5. FAULTY, DAMAGED OR INCORRECT PRODUCTS

If you receive a product that is faulty, damaged, defective or materially different from what you ordered, please contact Combat Standard as soon as reasonably possible.

Please provide:

• Your order number;

• A description of the issue; and

• Clear photographs or video showing the issue where appropriate.

Combat Standard may request that the product be returned for inspection.

If the product is confirmed to have a fault covered by the Australian Consumer Law, Combat Standard will provide the remedy required by law.

Where appropriate, Combat Standard will replace the product with the same or an equivalent product.

Where the failure is considered a major failure, you may be entitled to choose between a replacement or refund, in accordance with the Australian Consumer Law.

Where a replacement is unavailable or another remedy is required by law, Combat Standard will provide the applicable remedy.

6. RETURN SHIPPING FOR FAULTY PRODUCTS

For approved faulty-product claims, Combat Standard will cover or reimburse reasonable return shipping costs where required by the Australian Consumer Law.

Customers should retain postage receipts and other reasonable evidence of return costs.

7. WRONG SHIPPING ADDRESS

Customers are responsible for providing accurate shipping information when placing an order.

Combat Standard is not responsible for orders delivered to an incorrect address because incorrect or incomplete information was provided by the customer.

If an order is returned to Combat Standard because of an incorrect address, the customer may be required to pay any additional shipping costs before the order can be resent.

If the incorrect address was caused by an error made by Combat Standard, Combat Standard will take responsibility for correcting the issue.

8. LOST OR DELAYED ORDERS

Combat Standard is not responsible for delivery delays caused by postal services, courier companies, customs authorities or other third parties.

Where an order is confirmed as lost by the relevant shipping provider, Combat Standard will assess the situation and work with the customer to determine an appropriate solution.

Nothing in this section limits any rights you may have under the Australian Consumer Law.

9. INTERNATIONAL ORDERS

Combat Standard primarily operates within Australia but may accept international orders where shipping is available.

International customers are responsible for any applicable additional shipping charges, customs duties, import taxes, tariffs or other charges imposed by the destination country.

These charges are not controlled by Combat Standard.

International customers are responsible for ensuring that products can legally be imported into their destination country.

10. HOW TO REQUEST A RETURN OR EXCHANGE

To request a return, exchange or replacement, contact:

Email: @thecombatstandard@gmail.com

Please include your order number and clearly explain the reason for your request.

Do not send an item back without first contacting Combat Standard and receiving return instructions.

11. AUSTRALIAN CONSUMER LAW

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.

Our goods come with consumer guarantees that cannot be excluded under Australian law.

Where applicable, you may be entitled to a repair, replacement, refund, cancellation of a service or compensation depending on the nature and seriousness of the failure.

For more information about your consumer rights, visit the Australian Competition and Consumer Commission (ACCC) website.

12. POLICY CHANGES

Combat Standard reserves the right to update or amend this Refund & Returns Policy from time to time.

The latest version will be published on this website and will apply from the date of publication.

Any changes will not affect rights that have already arisen under applicable law.

13. CONTACT

For all refund, return, exchange and product-related enquiries:

Combat Standard

Email: @thecombatstandard@gmail.com